Service and replacement – we stay with the equipment after delivery
We stay with the equipment after delivery: we receive the claim, diagnose it and run the replacement through the manufacturer – with no promises we cannot keep.
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Diagnostics at an agreed time
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Warranty service through the manufacturer (RMA)
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A replacement device by agreement
Claim intake
Diagnostics on site or at the service centre: photos, the serial number and the failure description go into the record immediately.
Warranty service
Through the manufacturer: we open the RMA, track the status and the device comes back repaired or replaced.
Out-of-warranty service
A cost estimate before the work, then the repair or replacement by agreement with you.
Replacement device
By agreement, for some categories of equipment from our delivery – so a room or a workstation does not sit idle.
We agree on a diagnostic appointment after you report the fault. The RMA timeline depends on the manufacturer. We work across the whole of Serbia. The arrival time depends on the distance and the scope of the failure – we agree on it honestly, before you sign.
FAQ
Frequently asked questions
IT services
Other services
Work that most often goes together – and can be ordered separately.
IT infrastructure audit
A review of the building and infrastructure: what exists, what is missing and which work follows.
Wi-Fi site survey
Measurements and a plan: where each access point goes, how many are needed and why.
Installation and commissioning
From delivery to testing and handover: rooms, network, rack, displays.
Device rollout and management
Preparation, configuration, Autopilot, MDM and device delivery.
Video-conferencing software development
Integrations with Teams, Zoom, Meet and Webex, custom clients and self-hosted platforms.
Corporate AI development
An AI gateway, agents, RAG and local models in a secure environment.
All services
Several services in one quote
Services are arranged at your request. Describe the equipment, location and work you need, and we will prepare a quote with the agreed scope and schedule.
What is useful to tell us
- Which services you need and at which locations
- Whether the quote should include equipment as well
- By when the work should be completed
We will contact you to confirm your requirements.
Report a failure or request service
Describe the device and the failure – we agree on a diagnostic appointment, then go through the warranty or out-of-warranty path.
