Export Compliance Policy

Network Solutions d.o.o. supplies equipment and provides services to business customers in Serbia. This policy governs compliance with trade and export restrictions in the procurement, supply and use of equipment, software and technology. It does not offer delivery outside Serbia.

Serbian legislation

The foundation is current Serbian legislation on foreign trade, customs procedures and international restrictive measures applicable in Serbia. Dual-use items are governed by the Law on the Export and Import of Dual-Use Goods (Official Gazette of the Republic of Serbia, No. 19/2025), its applicable amendments and implementing rules, including the National Control List.

The need for a licence or other document is determined for the specific product and transaction. The presence of IT equipment in our offering does not itself mean that every procurement, domestic delivery or service requires an export licence.

Equipment, software and technical assistance

Controls may cover devices, components, software and technology, including certain encryption products. A civilian or commercial purpose does not itself exclude controls. Technical characteristics, classification and applicable exemptions determine the position.

Review is also required when controlled software or technology is transferred electronically or made available to persons outside Serbia. Technical assistance, training, maintenance and other services are assessed under the conditions set by law. Providing a service remotely does not by itself determine whether a licence is required.

Product and transaction checks

Before completing a transaction potentially affected by restrictions, the following must be checked:

• The product description, technical characteristics, relevant control classification and manufacturer documentation. A customs tariff code alone is insufficient.
• The identity of the customer, recipient and end user, and, where relevant, ownership or control of a legal entity.
• End use, place of use, destination and any onward transfer, together with transaction participants and payment arrangements.
• Current prohibitions, restrictions, required licences, licence conditions and contractual restrictions.

Checks use current information at the time of the transaction and must be repeated if the user, purpose, destination or other material circumstances change. End-user or end-use restrictions may also be relevant to deliveries within Serbia.

End use and prevention of diversion

Particular attention is paid to risks involving weapons of mass destruction, prohibited military end uses and misuse of cyber-surveillance items for repression or human rights violations. Where the law also controls items absent from the control list, that requirement must be assessed.

False information, concealed end users or destinations, unusual intermediary arrangements and requests to circumvent restrictions are unacceptable. Customers or partners may be asked for an end-use statement or other documentation necessary to complete a transaction lawfully.

Other jurisdictions and contractual conditions

EU, US and other countries’ rules are reviewed where they apply because of the product, technology origin or content, participants, territory or another connection between the transaction and that jurisdiction. For example, US Export Administration Regulations (EAR) may cover certain US-origin items outside the United States and certain items manufactured in other countries.

Manufacturer or supplier terms and licence conditions are checked separately, including agreed restrictions on onward export, reexport, transfer or particular uses. Foreign regimes and contractual conditions are distinguished from measures legally binding in Serbia. Their applicability is assessed for each transaction.

Uncertainty, licences and records

If classification, end use or the transaction’s permissibility is unclear, it must remain on hold until the necessary clarification is obtained. Where needed, an opinion or licence must be requested from the ministry responsible for foreign trade or another competent authority. Statutory exemptions may be used only where their conditions are met.

Records of classification, screened participants, end use, licences and fulfilment must be retained for the periods required by current legislation and applicable contracts. An employee who identifies a possible breach must inform management before proceeding.

Contact and relationship to contracts

Questions about this policy or restrictions affecting a particular product may be sent to info@nsolutions.rs. This page explains the company’s rules of conduct. Additional customer obligations are governed by applicable law and the specific contract, rather than by simply viewing this page.

Official sources

Lists and regulations change. The versions in force must be used when assessing a particular transaction.

• Law on the Export and Import of Dual-Use Goods — National Assembly (PDF in Serbian)
• Serbian Ministry of Internal and Foreign Trade — export controls (in Serbian)
• Serbian Ministry of Foreign Affairs — export controls and restrictive measures (in Serbian)
• BIS — US rules on reexports and transfers
• European Commission — official EU sanctions resources